Author Topic: DS light on Cisco modem blinking  (Read 4086 times)

Offline tyce

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DS light on Cisco modem blinking
« on: September 27, 2012, 06:54:28 PM »
Like the title says. Have been having problems for over 2 weeks a tech is suppose to be here Tuesday the 2nd which is rediculous 2 go that long with failing service that I am paying for. Today I hooked the modem up to the cable line that comes from the box to the house outside so there was no lines or splitters in between "service" and the modem and still DS light blinks and never goes past. What I am looking for is a little info on the downstream power levels and all that fun stuff so when the tech shows up next week :( I can show him the levels myself in case my net decides to magically work when he shows up

MediacomBill

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Re: DS light on Cisco modem blinking
« Reply #1 on: September 27, 2012, 07:10:43 PM »
Sure I will get that info for you.  Be right back.

MediacomBill

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Re: DS light on Cisco modem blinking
« Reply #2 on: September 27, 2012, 07:15:33 PM »
Biggest issue is the Upstream SNR it's at 23db

Offline tyce

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Re: DS light on Cisco modem blinking
« Reply #3 on: September 27, 2012, 07:27:10 PM »
What should it be in a normal range and would that cause the DS light to do nothing but blink?

MediacomBill

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Re: DS light on Cisco modem blinking
« Reply #4 on: September 27, 2012, 07:27:41 PM »
around 35 db

Offline tyce

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Re: DS light on Cisco modem blinking
« Reply #5 on: September 28, 2012, 12:29:06 PM »
would you be able to check the power level's on my service again to see if they look better? saw a mediacom truck about 3 blocks away this morning working on the pole's and what do you know i come home for lunch and i have internet -.-. thanks for you help again

MediacomBill

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Re: DS light on Cisco modem blinking
« Reply #6 on: September 28, 2012, 12:46:39 PM »
Sure thing.

MediacomBill

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Re: DS light on Cisco modem blinking
« Reply #7 on: September 28, 2012, 12:49:54 PM »
Let's keep that appointment I am still seeing signal issues.

MediacomTim

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Re: DS light on Cisco modem blinking
« Reply #8 on: October 02, 2012, 07:18:58 PM »
I see your trouble call was completed. Are you having any issues?