So it is not a soft cap anymore? I just visited my local Springfield, MO office. They are still selling the service as unlimited. I had to direct them to your subscriber agreement about the 250 GB usage limit. They pulled out some guy from the back with "trainer" on his business to explain things to me. He said the 250 GB limit has been in the agreement for the last seven years. He also stated that no one in the country using mediacom's internet service has downloaded more than 250 GB in a month. I stopped listening to him then. I'll also be courteous and leave him unnamed.
I then called the 866-452-4747 tech number. The first tech was completely clueless about the 250 GB limit, he couldn't even find the statement in your subscriber agreement. I then spoke to his manager, a lead tech, who never heard about this bandwidth usage limit. He did however find the clause in your agreement, but didn't have much to offer since he knew nothing about it. Dead end there.
About 20 minutes later I got a call back from a Zach out of your Des Moines, IA office. He was knowledgeable, and tried to explain the usage limit. He said it was added to the subscriber agreement in 2010 (still before I signed up for your "unlimited" service) and to basically continue using the internet the way I have been, even with a usage of over 550 GBs within the last 30 days.
So, as I asked above, is this not a soft cap anymore? Are there overage fees? Has your policy recently changed? When were you going to notify your customers about the change in their service? Why should we choose the 50mbps or even the 105mbps service over the smaller ones if they all have the same monthly usage cap of 250 GBs? Those of us paying a premium for your faster packages will have more of a need to move more data. That's why we pay those prices.
It astounds me that no two answers have been the same from your employees, especially those on the tech side. And it's even more unbelievable that several of them haven't even heard about this bandwidth limit. I would start with informing your employees about the details of your service so they know exactly what they are selling and how to deal with these type of questions.