What this will do is tell us if it is an issue with the modem or router. If the internet works when you are directly plugged into the modem, then we know everything on our end is working. Once you get online, you can plug your router back in and try it, if it still doesn't work then you know it is your router.
We can reset your modem, but the IP addresses renew once a week when you reset them.
Also, the moderators are available here until 12 PM CST.