Author Topic: Why my Online Max speed is blow 2Mb?  (Read 1543 times)

Offline RyanT

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Why my Online Max speed is blow 2Mb?
« on: January 07, 2012, 09:42:15 PM »
I'm having the Mediacom Online Max service right now. When I ordered this plan, the tech said should be close to 20Mb/s download speed. But I never got even higher than 2Mb in these two months. I have no idea what is going on for my internet. I called the tech support, they told me to change a modem, I did. But the internet still stays under 2Mb. I have some results here. I been having this problem for close to two months. These two months I NEVER got the speed higher then 2Mb. Please help me out here. It's not just at night, during the day is even slower. It is not unstable, it is stable under the 1Mb/s.

Offline MediacomChrisL

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Re: Why my Online Max speed is blow 2Mb?
« Reply #1 on: January 07, 2012, 09:43:19 PM »
I apologize for the slow speeds. If it is always under 2 then I don't think it would be an area issue. Send me a PM with your telephone# or account# and I can take a look for you.

Chris

Offline MediacomChrisL

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Re: Why my Online Max speed is blow 2Mb?
« Reply #2 on: January 07, 2012, 09:52:26 PM »
I am showing the return power for your connection is very low, which we would need to have a tech out to fix. Can I set that up for you?

Chris

Offline RyanT

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Re: Why my Online Max speed is blow 2Mb?
« Reply #3 on: January 07, 2012, 09:54:07 PM »
Yes, please.

Offline MediacomChrisL

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Re: Why my Online Max speed is blow 2Mb?
« Reply #4 on: January 07, 2012, 09:54:37 PM »
I'll set that up and PM you the date and time.

Chris

Offline RyanT

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Re: Why my Online Max speed is blow 2Mb?
« Reply #5 on: January 07, 2012, 10:09:17 PM »
Can you kinda tell a little bit about the "return power" and how is he gonna fix it?

MediacomJames

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Re: Why my Online Max speed is blow 2Mb?
« Reply #6 on: January 07, 2012, 11:07:52 PM »
The return power is the power of the signal received by the cable modem.  I do not know what the technician will do to get that signal fixed.  Unfortunately that is not my area of expertise.

Offline RyanT

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Re: Why my Online Max speed is blow 2Mb?
« Reply #7 on: January 09, 2012, 09:47:39 AM »
I received a call probably from one of the tech, didn't have time to answer it. I'm at my apartment. Is he still gonna show up? My appointment is between 8-12.

Offline MediacomDrew

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Re: Why my Online Max speed is blow 2Mb?
« Reply #8 on: January 09, 2012, 10:15:09 AM »
I checked with the dispatch office and we are still on for this.  They contacted the technician to let him know that you are home.

Offline RyanT

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Re: Why my Online Max speed is blow 2Mb?
« Reply #9 on: January 09, 2012, 11:28:48 AM »
It's 11:30, still no one shows up yet.

MediacomBill

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Re: Why my Online Max speed is blow 2Mb?
« Reply #10 on: January 09, 2012, 11:37:18 AM »
I am contacting dispatch right now to get you an ETA.

MediacomBill

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Re: Why my Online Max speed is blow 2Mb?
« Reply #11 on: January 09, 2012, 11:50:00 AM »
The tech was still in process with an earlier job. They sent him a text message asking him to call you.

Offline RyanT

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Re: Why my Online Max speed is blow 2Mb?
« Reply #12 on: January 09, 2012, 12:16:14 PM »
Is he gonna be here today? Or I'm reschedule for another?

MediacomBill

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Re: Why my Online Max speed is blow 2Mb?
« Reply #13 on: January 09, 2012, 12:24:10 PM »
From what I understand from the call he would be there today and was supposed to give you a call.

Offline MediacomDallas

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Re: Why my Online Max speed is blow 2Mb?
« Reply #14 on: January 10, 2012, 08:18:11 AM »
How has the service been since the tech was out?