There was a pretty large-scale issue in Dubuque and surrounding areas on Friday night, and it was out for quite some time. I see that there was an open maintenance order to address SNR issues on the card early this morning, but I am now showing that as resolved and the modem online and utilization is looking quite good. Is this still down right now? If so and you are at home, try to powercycle the equipment. It's likely that after the completed order the modem and router lost sync, and resetting them will help get them back in line.