Author Topic: Phone cuts out while talking on phone. People can't hear me off/on all day.  (Read 4559 times)

Offline ldumont

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Several times a day my phone cuts out while I'm on it. It just cuts out. No dial tone. Sometimes for just a few seconds. Sometimes for several min at a time.

I can't find a connection with our whole mediacom system either... like with the internet bc I'm not on it when I'm on the phone so I'm not sure it stops working there as well. Nor does it appear to cut out my cable. (All three are medicom, btw)  HELP! 

Offline MediacomDallas

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I apologize for the problems you have had with the phone. The type of issue you're describing is normally caused by a signal issue with the modem. If you can PM me your phone number or account number I'll check everything out on this end.

Offline ldumont

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I hope you can help me.  I just sent it.  :)

Offline MediacomDallas

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Thanks, I am checking this now.

Offline MediacomDallas

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Well I do see a problem with return signal from your modem and this looks to be happening to other modems near by. I am going to send this to the local technical supervisor to see what is being done.

Offline ldumont

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How will I find out what is going on/being done about it? Will I get a reply on this post? Thank you so much for your help!

Offline MediacomDallas

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Yes, we will keep you updated through this thread. I believe this already is checked into, but it may take a day or two to get some solid information about whats being done.

Offline ldumont

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Great, I will ck back frequently.

Offline MediacomDallas

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No problem!

Offline MediacomDallas

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I just got word that there are techs in the area investigating this now.

Offline ldumont

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Re: Phone cuts out while talking on phone. People can't hear me off/on all day.
« Reply #10 on: November 07, 2011, 02:53:44 PM »
Fabulous!  I got cut off just a little while ago.  I hope they do get it worked out.

MediacomMatt

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Re: Phone cuts out while talking on phone. People can't hear me off/on all day.
« Reply #11 on: November 07, 2011, 03:12:02 PM »
They should, keep us posted if you continue to have problems.

MediacomBill

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Re: Phone cuts out while talking on phone. People can't hear me off/on all day.
« Reply #12 on: November 08, 2011, 09:52:22 AM »
I wanted to check with you on the phone service.  Did the maintenance work resolve the problem to your complete satisfaction?

Offline ldumont

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Re: Phone cuts out while talking on phone. People can't hear me off/on all day.
« Reply #13 on: November 08, 2011, 10:28:56 AM »
It hasn't hung up on me yet.  I'll keep you posted.  :)

Offline MediacomTommyF

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Re: Phone cuts out while talking on phone. People can't hear me off/on all day.
« Reply #14 on: November 08, 2011, 10:43:57 AM »
I am glad to hear that this is resolved. If any more issues please let us know.

Offline ldumont

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Re: Phone cuts out while talking on phone. People can't hear me off/on all day.
« Reply #15 on: November 14, 2011, 10:22:00 AM »
Hey, it is still happening.  :(  It isn't fixed yet.  ...Sadly.

Offline MediacomDallas

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Re: Phone cuts out while talking on phone. People can't hear me off/on all day.
« Reply #16 on: November 14, 2011, 10:25:45 AM »
I am sorry to hear this is acting up again. The SNR has taken a dive from what I see. I will be sending this back to the maintenance crew that was working on this previously.

Offline ldumont

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Re: Phone cuts out while talking on phone. People can't hear me off/on all day.
« Reply #17 on: November 15, 2011, 12:07:46 PM »
It has happened twice today already.  So, the problem isn't fixed yet. Just thought I'd update you. :)

MediacomBill

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Re: Phone cuts out while talking on phone. People can't hear me off/on all day.
« Reply #18 on: November 15, 2011, 12:22:33 PM »
Thank you for updating us. I will make sure this info is passed to the proper person.

Offline MediacomDallas

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Re: Phone cuts out while talking on phone. People can't hear me off/on all day.
« Reply #19 on: November 21, 2011, 08:09:08 AM »
We got a message back this morning that they found the issue over the weekend. All of the signals are right where they need to be now. How has your phone service been?