Author Topic: Paying for 20mb, getting 10?  (Read 1037 times)

Offline dlwilladsen

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Paying for 20mb, getting 10?
« on: March 03, 2012, 04:49:44 PM »
Signed up yesterday for upgrade to 20mb from 12mb.  All speed tests pretty much show 10 to 12mb still.  I've re-cycled modem.  What else to do?

MediacomJames

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Re: Paying for 20mb, getting 10?
« Reply #1 on: March 03, 2012, 04:56:27 PM »
I will send the provisioning to the modem to see if that clears it up.  There are no signal or utilization issues on the line that should hinder your speeds.

Offline Dupo24

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Re: Paying for 20mb, getting 10?
« Reply #2 on: March 04, 2012, 01:01:38 PM »
James, I have also signed up for the Mediacom max. Current speeds look like this and I have cycled modem several times as well. Do I need an update for my modem? Thanks bud!


Offline MediacomDrew

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Re: Paying for 20mb, getting 10?
« Reply #3 on: March 04, 2012, 01:15:41 PM »
Dupo, I'm not seeing any other errors that would cause a loss in speeds.  Signals are great and utilization is very low.  How long have you noticed speeds at this level?  Has this just started?

Offline Dupo24

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Re: Paying for 20mb, getting 10?
« Reply #4 on: March 04, 2012, 01:22:53 PM »
I very recently signed up for the 20mb service. I have never gotten anything past 12 ever, but the upload is more than doubled from where it used to be. Thanks Much!

Offline MediacomDrew

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Re: Paying for 20mb, getting 10?
« Reply #5 on: March 04, 2012, 01:38:32 PM »
I reworked a few things with the provisioning that seemed off.  If you have a router, let's go ahead and reset that by unplugging it for about 30 seconds.  Let me know if this helps out!

Offline Dupo24

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Re: Paying for 20mb, getting 10?
« Reply #6 on: March 04, 2012, 06:45:31 PM »
Cycled both the modem and router. Connecting the modem directly to the computer also yields the same measurements.

Offline Dupo24

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Re: Paying for 20mb, getting 10?
« Reply #7 on: March 04, 2012, 06:56:44 PM »
I don't know what just happened,but my internet went out for a split second, came back on and this is what I pulled. I guess it's fixed now. Hopefully the router didn't reset and open it up to the neighborhood :) 

MediacomJames

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Re: Paying for 20mb, getting 10?
« Reply #8 on: March 04, 2012, 07:01:59 PM »
The router should not have reset.  There was an issue with the provisioning that I was able to fix.  Let me know if there is anything else I can do for you.

Offline Dupo24

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Re: Paying for 20mb, getting 10?
« Reply #9 on: March 04, 2012, 07:05:49 PM »
Not at all, sir, thank you for getting it fixed!

MediacomJames

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Re: Paying for 20mb, getting 10?
« Reply #10 on: March 04, 2012, 07:06:44 PM »
No problem, I'm happy to help!