Author Topic: Modem issues with upstream/downstream  (Read 1187 times)

Offline OscarGoldman

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Modem issues with upstream/downstream
« on: April 10, 2015, 05:53:35 PM »
I have a hitron tech cgn modem that started showing solid blue lights on both the upstream and downstream indicators. This problem occurred this morning, and I've never had this issue since I received this modem, however over the past two or three days I've noticed a steady decline in my connection speed. I have the modem connected to an external netgear n300 wifi router. I'm not sure if the router has anything to play a part in my problem, and I've also tried restarting the modem and router several times. Any ideas on what could be wrong?

Offline MediacomAllie

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Re: Modem issues with upstream/downstream
« Reply #1 on: April 10, 2015, 06:17:27 PM »
Hello OscarGoldman, thank you for reaching out to us. When the lights on the modem turn blue, it just means that the upstream and downstream signals are bonding on more than one channel. This will not cause any issues with your service. When you notice the slow speeds, is it at a certain time of day, or just random?

Offline OscarGoldman

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Re: Modem issues with upstream/downstream
« Reply #2 on: April 10, 2015, 06:44:57 PM »
the slow speeds have consisted all day today and yesterday to the point where I can load Web pages periodically, but streaming sites such as netflix and hulu will not load videos. Would there be a specific reason why those signals would start bonding to more than one channel for no reason?

Offline MediacomAllie

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Re: Modem issues with upstream/downstream
« Reply #3 on: April 10, 2015, 07:29:24 PM »
There could have been area maintenance or a firmware update that went through that would allow your modem to bond to more than one channel. I have looked over your modem and all signal levels are well within range and there are no utilization issues in your area. Can you bypass your router and connect a PC directly to your modem via Ethernet cable and see if you are still experiencing these issues?

Offline OscarGoldman

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Re: Modem issues with upstream/downstream
« Reply #4 on: April 10, 2015, 07:42:01 PM »
Yes I am still experiencing the same problems when connected directly to the ether net cable.

Offline MediacomAllie

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Re: Modem issues with upstream/downstream
« Reply #5 on: April 10, 2015, 08:41:08 PM »
With no signal issues and the router being bypassed, from here the next step will be to have a technician out on site to further investigate this issue. Would you like me to schedule this for you?

Offline OscarGoldman

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Re: Modem issues with upstream/downstream
« Reply #6 on: April 10, 2015, 08:46:46 PM »
Yes please, that'd be great!  This issue really has me stumped.

Offline MediacomAllie

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Re: Modem issues with upstream/downstream
« Reply #7 on: April 10, 2015, 08:55:22 PM »
No problem! I will go ahead and PM you the details!

Offline MediacomCraig

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Re: Modem issues with upstream/downstream
« Reply #8 on: April 14, 2015, 06:50:51 PM »
Hey OscarGoldman,

I see the appointment you had scheduled was cancelled. How have your internet services been running recently?

Thanks,
Craig