I got the 20 mbps service a little over a month ago. It hasn't worked properly since I got it. I've done the computer/modem restart troubleshooting a dozen times. The same technician has come twice to check it. On the second visit, he told me that the problem source was not on my property...perhaps it was on the line running parallel to the road. Another technician came and checked that line and found no problem. Another technician is coming next week, but I predict nothing will be fixed. When I run speedtest, I usually get 5 or less mbps. Sometimes when I run speedtest, the meter jigs wildly back and forth, jumping from 0mbps to 100mbps. I always get an "F" when I run pingtest. Sometimes the internet doesn't work at all for hours at a time. When this happens, I run diagnostics and my error message is "DNS server not responding". When the internet is working, I often have to open a webpage two or three times for it to finally load. Downloads and video streaming are no better than my previous service which was 1.5 mbps. Can someone please help?