Author Topic: Several weeks WGNHD Ref Code S0a00  (Read 1304 times)

Offline martian9r

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Several weeks WGNHD Ref Code S0a00
« on: August 17, 2013, 01:51:50 PM »
WGNHD Ref Code S0a00

Been ongoing for at least a few weeks. 

Offline MediacomJustin

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #1 on: August 17, 2013, 01:56:39 PM »
Is this the only channel you are noticing this error on?

Offline martian9r

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #2 on: August 17, 2013, 02:01:41 PM »
Yes.  I haven't gone through all my channels, but of what I watch this is the only one.  As I mentioned in the first post, it has been like this for several weeks, I just haven't reported it until today.

Offline MediacomJustin

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #3 on: August 17, 2013, 02:09:01 PM »
Most likely a hard reset of the cable box will resolve this for you.  Can you remove the power and coax in cables from the box for 30 seconds to a minute.  Then screw the coax cable back on and restore power.

Offline martian9r

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #4 on: August 17, 2013, 02:22:00 PM »
Did the reset as you suggested and the channel is still not active.

Offline MediacomJustin

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #5 on: August 17, 2013, 02:25:54 PM »
I will send some signals over quick to see if that will get the channel working for you.  Is the SD version working?

Offline martian9r

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #6 on: August 17, 2013, 02:28:18 PM »
The SD has been fine. 

Offline MediacomJustin

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #7 on: August 17, 2013, 02:32:11 PM »
Alright, let me know if the signals I sent bring the channel back.

Offline martian9r

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #8 on: August 17, 2013, 02:34:43 PM »
Well, right now nothing is working at all.  The reboot is complete, but there is nothing but black screens on all of the channels.  The guide color/aspect ratio appears to have changed as well.

Offline martian9r

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #9 on: August 17, 2013, 02:35:28 PM »
And all of my favorite lists are not there anymore.  I hope that you did not erase them all, there are a pain to set up.

Offline martian9r

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #10 on: August 17, 2013, 02:36:53 PM »
There are some SD channels, but no sound.

Offline MediacomJustin

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #11 on: August 17, 2013, 02:40:52 PM »
That is odd, everything should come back.

Offline martian9r

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #12 on: August 17, 2013, 02:42:42 PM »
I turned the box off and back on and got sound back, but the guide is still changed, the HD channels are still missing, and my favorite lists are still missing.

Offline MediacomJustin

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #13 on: August 17, 2013, 02:45:07 PM »
That shouldn't have caused that to happen.  Perhaps the cablebox itself is going bad.  I would recommend a tech come out though.

Offline martian9r

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #14 on: August 17, 2013, 02:46:01 PM »
Sounds like I should have left it alone.  Now I have bigger problems than I had before.

Offline martian9r

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #15 on: August 17, 2013, 02:47:03 PM »
The box is only a year old too.  One channel goes out, and all the sudden the whole system is shot?

Offline martian9r

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #16 on: August 17, 2013, 02:50:58 PM »
Do you do Saturday afternoon service?  Apparently now I am basically out for the weekend.

Offline MediacomJustin

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #17 on: August 17, 2013, 02:52:13 PM »
You can try another hard reset to try and get things working again.  It's possible the box was starting to go bad and the signals pushed it over the edge. 

Offline martian9r

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #18 on: August 17, 2013, 02:53:35 PM »
Im already working on another reset.  What about getting someone out here today?

Offline martian9r

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Re: Several weeks WGNHD Ref Code S0a00
« Reply #19 on: August 17, 2013, 02:56:56 PM »
I have the HD channels back with sound (still missing WGN HD though), but looks like all setup is going to have to be redone.  HD channels are showing in 4:3 format (squished) and guide is the same.