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Messages - MediacomDrew

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Cable Support / Re: For Cryin' Out Loud. Your guy was JUST here!!! 65807
« on: October 21, 2016, 10:27:18 AM »
I apologize for the ongoing trouble!  This appointment has been set and noted that this is to follow-up on the on-going issue.

Cable Support / Re: Cable Card issue with new Tivo Roamio
« on: October 19, 2016, 09:17:57 AM »
Hello NKS, thanks for joining us on the forums!  It sounds like the card is most likely not fully paired to that new Roamio, but we should be able to get that all squared away for you here.  If possible, post the CableCard serial number, the Host ID, and the Data ID here and we can get this taken care of.  Once paired, we can validate the device and get the line-up opened.

Cable Support / Re: Tivo Stream copyright protected?
« on: October 19, 2016, 09:13:45 AM »
This may also be contingent upon the network and the agreed-upon status of content copy-flags.  What network was this on?  If this was set to copy-once, for example, then it could be recorded and viewed on the TiVos themselves but not necessarily streamed to the app or browser component.

General Support / Re: Account info
« on: October 19, 2016, 09:07:16 AM »
Hello, konaguy, thanks for posting!  Our support site can be accessed from here: and, upon logging in, you can find your usage, services, and account-based or area-based notification here.  This information can also be accessed from our mobile app (iOS and Android).  To log-in to the site, you can use your Online Billing credentials or a Mediacom email address and password, if one has been created.  If you need to have any of this information established or if you have any trouble with access, please let us know!

General Support / Re: Communication
« on: October 19, 2016, 09:04:33 AM »
I'm sorry for the delay!  I was unable to locate the agent your wife spoke with to confirm this, so I've pulled the documentation for review and can confirm that a contract agreement wasn't reviewed at the time of this change.  I haven't made any changes to the account structure at this time; however, I have noted the account to ensure a waiver of any termination fees in the event that services are discontinued and downgraded- effectively terminating this contractual obligation.  If you have any other questions, or if there is anything else that we can help with, please let us know!

Phone Support / Re: Anonymous Call Blocking not working
« on: October 19, 2016, 07:48:25 AM »
Excellent!  Be sure to let us know if there are any other features, etc. that are having trouble.

Phone Support / Re: Cisco DPC3208C Approved??
« on: October 19, 2016, 07:47:54 AM »
Thanks!  I've run this by our Tier 2 team and this model line gets the same firmware pushed to it, so it should work without trouble.

Phone Support / Re: Anonymous Call Blocking not working
« on: October 18, 2016, 02:40:38 PM »
Hey there!  It looks like this wasn't active as a controllable option at the switch under your number.  I've set this flag and you should be good to go now.  When you get a chance, give this one another shot and let me know if it works.

Phone Support / Re: Cisco DPC3208C Approved??
« on: October 18, 2016, 01:57:04 PM »
Hello wingamn!  I think this one will function fine, but I wasn't able to find any product-specific documentation for the 3208c.  It seems as though this is accepted as the standard 3208.  Are you looking to pick one of these up?  If so, is this device specifically marketed as the 3208C?

Billing Support / Re: Account Reauthorized
« on: October 18, 2016, 12:49:01 PM »
Hello cspruell, thanks for joining us on the forums!  We can review this and ensure the account is credited right from here.  If you would, please PM me your account number of phone number and I can pull things up and work from there.  To send this, click on the speech bubble below my name to the left of this post.  Thanks!

Billing Support / Re: Rates and estimated increase
« on: October 18, 2016, 12:47:00 PM »
Sure thing!  It looks like this offer started on 10/10 and spans a three-year period, with rates stepping-up by $5 monthly at the beginning of years 2 and 3.  All-in-all, this offer expires on 10/10/19 and does not carry a contractual term or obligation.  If you have any other questions, please let us know!

General Support / Re: New Service
« on: October 18, 2016, 12:41:06 PM »
Hello, thanks for joining us on the forums!  We can definitely have an agent contact you to explore the packages and offers available and help process any resulting orders.  If you'd like, PM me your phone number and address and we can move from there.  To do this, click on the speech bubble below my name to the left of this post.  Alternatively, we can be reached any time at 866-452-4747.  If you'd like to explore things online, you can start the process here: as well.  Thanks!

General Support / Re: Hurricane Matthew Special Weather Statement
« on: October 08, 2016, 12:46:15 PM »
We are continuing to evaluate the damage in our service areas affected by Hurricane Matthew.  Further information and updates can be found here:

Internet Support / Re: Constant T-3 Errors still not repaired.
« on: October 08, 2016, 10:45:06 AM »
I've engaged contacts from engineering directly as well so that we can get updated on the work performed there.  Typically, we're a bit light on responses from these and field teams over the weekend, but we'll touch base here as we receive further feedback.

Internet Support / Re: Internet disconnects, tech did nothing
« on: October 08, 2016, 10:34:54 AM »
Sounds good!  Keep us posted here and let us know how things look.

Internet Support / Re: AOL Dialup speeds during peak hours
« on: October 08, 2016, 10:29:24 AM »
As the addition of Home Networking service constitutes a billable change, we are unable to process that request from here via the forums.  I see that Mitch offered contact by phone so that we can get this squared away.  Alternatively, we can be reached anytime at 866-452-4747.  With the addition of Home Networking and/ or the continued use of leased equipment, please understand that we are able to access the equipment or the Mediacom-administered home network to remotely diagnose issues or make adjustments at any time.  This can include assisted troubleshooting, diagnostics, security checks or changes, or automatic updates to hardware and software, etc.  If you wish to maintain a secure and closed home network not administered by Mediacom, then a personal router would be best.  If you still wish to proceed with the addition of Home Networking, with the above in mind, let us know and we can make the arrangements.

Internet Support / Re: Outage in Davenport after storm
« on: October 08, 2016, 10:06:13 AM »
Hello!  It looks like there may be two threads going on.  I've responded to the other:

Internet Support / Re: Two Way Audio Not Working for VOIP
« on: October 08, 2016, 10:04:03 AM »
Unfortunately, we're unable to check additional configurations, such as ALG settings, through remote clients ourselves.  I have notified our Tier 2 team in an effort to ensure that this is disabled on the back-end of the device and not causing additional issues.  I do show a number of port forwarding settings established; however, it appears as though the software and the device haven't synchronized in a few days.  If these were recently established, then they may not have updated to the hardware as a result.  If possible, factory reset the gateway using the recessed button on the back.  With the tip of a pen or toothpick, etc., press and hold this button for about 30 seconds.  This will reset the device and force it to redownload its provisioning and configuration profiles, ultimately forcing a resync as well.  After this process, let us know if you see any changes to call quality.  We'll also touch base here as we are able to confirm settings with Tier 2.

Internet Support / Re: So. Awful packet loss occurring.
« on: October 08, 2016, 09:48:18 AM »
Okay thanks!  Spikes in packet loss look to correspond with extreme and regular drops in local noise levels.  With no splits in place, this is likely at the line or on the tap.  I've updated the notations on the current appointment to reflect the issues I'm seeing so that the technician has as much information as possible.  With this, the technician should be able to focus efforts on the potential causes and make the adjustments necessary to get things back on track.

Internet Support / Re: Poor Performance in Davenport on 10-2
« on: October 08, 2016, 09:29:43 AM »
Thanks for the info!  I've pulled some data from other apartments and I'm catching a small handful of devices offline.  I'm not certain of the physical arrangement of the devices and lines, but the changes are high that these all share a common cause to their disruption.  I've notified our Network Operations team so that we can have maintenance investigate further and make any needed repairs or adjustments.

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