« on: July 03, 2014, 11:00:00 AM »
I do apologize the service are still not working for you. The outage that was impacting services in your area has been resolved but I show your modem is not reestablishing a connection. When you have a chance, please pull the power and coax cable off the modem for a minute or so. Once they're hooked back up, the modem will attempt to reconnect to our system. If that does not help, bypass any cable splitters between the modem and the cable outlet at the wall. Should the connection still not come back, we would need to schedule a tech to stop by and dig deeper into this on site.