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Messages - MediacomDallas

Pages: [1] 2 3 ... 539
1
Internet Support / Re: Data & Video Down (50036)
« on: July 03, 2014, 12:04:20 PM »
Good to hear, please keep us posted if you run into any other issues there.

Thanks,
Dallas

2
Cable Support / Re: Great Support Experience
« on: July 03, 2014, 11:56:44 AM »
You're welcome!

3
Cable Support / Re: Install coming up soon, but no equipment yet?
« on: July 03, 2014, 11:56:31 AM »
Hello

I show the refund has been processed as of the 1st so you should see that within the next few days. Unfortunately the address is not serviceable at this time and we do not have a timeframe if or when this will be ready.

Thanks,
Dallas

4
Cable Support / Re: Great Support Experience
« on: July 03, 2014, 11:52:41 AM »
Unfortunately we have not been able to secure an appointment for today. You are all set for Monday and we will follow up with you here once this is done.

Thanks,
Dallas

5
Internet Support / Re: Interenet speeds vary wildly 52245
« on: July 03, 2014, 11:46:59 AM »
Glad to hear things are working better. Please keep us posted if you run into any other issues!

Thanks,
Dallas

6
Internet Support / Re: Packet Loss
« on: July 03, 2014, 11:45:59 AM »
You're welcome. Please let us know if you need anything else!

Thanks,
Dallas

7
Internet Support / Re: Data & Video Down (50036)
« on: July 03, 2014, 11:45:32 AM »
Hi Chad

It looks like your modem was offline a little bit ago but it's back on now. Is everything working on your side?

Thanks,
Dallas

8
Hello!

Thanks for contacting us here! You can manage your search assist opt out settings from this page here:

http://search.mediacomcable.com/prefs.php

If you have any further issues with those settings, let us know and we will be happy to help!

Thanks,
Dallas

9
Internet Support / Re: Outage, Cedar Rapids IA 52402
« on: July 03, 2014, 11:00:00 AM »
Hello

I do apologize the service are still not working for you. The outage that was impacting services in your area has been resolved but I show your modem is not reestablishing a connection. When you have a chance, please pull the power and coax cable off the modem for a minute or so. Once they're hooked back up, the modem will attempt to reconnect to our system. If that does not help, bypass any cable splitters between the modem and the cable outlet at the wall. Should the connection still not come back, we would need to schedule a tech to stop by and dig deeper into this on site.

Thanks,
Dallas

10
Hello

I will get this set up and PM you the available times.

Thanks,
Dallas

11
Internet Support / Re: New higher speed for Prime Plus?
« on: July 03, 2014, 10:49:18 AM »
Hello

We offer all of the way up to Ultra Plus service in your area. Once all of the upgrades go through, that will be good for up to 150mbit download and 20mbit on the upload.

Thanks,
Dallas

12
HBOGO Support / Re: HBOGo says I'm not subscribed to HBO, but I am.
« on: July 03, 2014, 10:46:08 AM »
This particular issue started happening yesterday. Our network operations are still working to get this straightened out.

Thanks,
Dallas

13
Cable Support / Re: To be Announced missing info
« on: July 03, 2014, 09:04:07 AM »
Maintenance crews have completed some additional work in the area. How is everything working on your end now?

Thanks,
Dallas

14
Internet Support / Re: DSM speed upgrades
« on: July 01, 2014, 11:27:47 AM »
Hello

Your area has received the bump for customer's on Ultra speeds. I just cleared some info from your modem and it has pulled the new config file. Can you check the speeds again when you have a chance?

Thanks,
Dallas

15
Thanks for the heads up. I will let the local staff know.

Thanks,
Dallas

16
Internet Support / Re: Outage, Cedar Rapids IA 52402
« on: July 01, 2014, 11:20:10 AM »
There are outages reported across Cedar Rapids and surrounding areas. Techs are working to get this fixed ASAP.

Thanks,
Dallas

17
Internet Support / Re: Frequent disconnects / lag lately
« on: July 01, 2014, 11:18:08 AM »
Sorry for the delay getting back to you. Our appointment times are backed up right now because an influx of service calls have been scheduled recently. We will work with the local dispatch to get this scheduled ASAP.

Thanks,
Dallas

18
Cable Support / Re: Dead Box
« on: July 01, 2014, 11:10:10 AM »
Hello

You can swap the cable box out at the local office. Before you do that, there are a few signals we can send from this end to completely reset the cable box. Are you having issues with the digital adapter or the regular box that has the guide info?

Thanks,
Dallas

19
Internet Support / Re: Internet not working AGAIN!
« on: June 20, 2014, 02:42:18 PM »
You're welcome! I do apologize for the downtime today.

20
Internet Support / Re: Ultra 100 Upgrade
« on: June 20, 2014, 02:36:34 PM »
We do have some times available then. I'll get this scheduled and shoot you a PM in just a moment.

Thanks,
Dallas

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