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Topics - quazimoto

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1
I have been having a problem with my wife's DVR not always recording her soaps. They are both scheduled as series recordings. Once or twice a week, one or more shows will not tape. Yesterday I checked and the 11 AM show had not begun taping so I manually started the recording. Then we went out. When we returned, neither show had taped. Luckily I have an HDD recorder so am able to copy to DVD's but would like the DVR to do it's job.

A tech came out recently, I think his name is Brandon, and did the obligatory cut off the cable end and install a new connector, and look outside for a while, and said there is no problem.

I opened the diagnostic menu and pointed out the low SNR and SigLvl readings to him and he said he doesn't pay any attention to the numbers.

Her DVR, Serial No. PAZW0073019, is located at the far end of the house, meaning a long cable run. My DVR, Ser. No.MA1305EW9045, is located very near the cable input from outside.

Here are the diagnostic readings. I don't understnad too much about this but I do know that low numbers for both SNR and SigLvl are not good.

Each DVR was set to Channel 805 for both tuners before taking the readings.

Her DVR: SNR 33.0 AND 33.4  SIGLVL'S -5.1, -5.4, -5.2 Also, her readings will show FAIR more often than GOOD.

My DVR: SNR 36.1 AND 36.3  SIGLVL'S -12.5, -11.0, --11.0

If possible, please schedule a service call. Any day this week, preferably between 1PM and 3PM, would be acceptable.

Since we have already had a tech look at this, I don't think it should be necessary to reset her DVR, and would also rather not havfe mine reset either.

I am posting here to get this on record in case I still have problems after the next visit.

2
The Performance Pak Triple Play 14357 price charged has been $164.96 for several months now.

My current bill shows $169.07, a price increase of $4.11, which increased the Taxes, Fees & Surcharges total by $0.47 cents.

The only change shown was that the Local Broadcast Channel Surcharge item line changed to Local Broadcast Station Surcharge. Does it cost more to broadcast a station than a channel?

There was no explanation in my bill for the price increase.

Can you explain the increase?


3
Cable Support / Can't get DVR Service
« on: August 05, 2015, 10:13:48 PM »
My Pace DVR, MA1305EW9045, reset itself  a couple of hours ago. DVR service isn't available yet.

I talked with live chat. He asked me to unplug it and plug it in. I told him I already did that. He said ok, then rebooted it himself. When it came back on he asked if I now had DVR service.

I told him it always takes about 15 minutes for the DVR to get DVR service, and he told me if I don't get it back I had to schedule a service call. It's now been over 30 minutes and still no DVR service.

Is that true, or can you please reset it.

4
Cable Support / WGNA no signal on TV input
« on: April 11, 2015, 09:27:34 PM »
On my TV input. WGNA Ch 1.339 shows No Signal. There are times I would like to watch WGNA on my TV directly from cable. It has always worked, and all of my other 1.xxx channels are still working.

On the DVR both Ch53 analog and 825 HD work fine.

5
Cable Support / Free SHO preview 6-12Apr15
« on: April 07, 2015, 06:18:33 PM »
It's not turned on yet.

Hope the HBO/CIN free preview scheduled for 10-13Apr15 fairs better.

6
Cable Support / DVR malfunctioning
« on: September 23, 2014, 11:09:10 AM »
My Motorola DVR is malfunctioning badly. I get the NPLY notice when I try to play a recording and intermittently the screen will go black and I have to change the channel to get the picture back.

The box reset itself when this first happened, but it didn't help so I unplugged it and plugged it in and still same problem. Anything you can do on your end?

I called Customer Service and all they could do is to schedule a tech to come on Saturday, which is an eternity to my taping schedule.

Majik the greatest repairman has been giving me great service but I guess I'll just have to wait and no way to get him here earler, so is it possible for me to take the box to Midway and exchange it, and then get it set up and linked to my hard drive by telephone?

Again, this is the Motorola DVR Ser. No. M11042TE3572.

7
Phone Support / Telephone details
« on: May 09, 2014, 12:03:25 PM »
Since January 2013 I have been able to see my telephone details each month by clicking on a link on my billing page.

This link is missing from my current billing page.


8
General Support / Survey response may be erroneous
« on: October 17, 2013, 07:09:20 PM »
The tech was over earlier and fixed my internet problem by installing a new modem. His name is "Majic" and he is one of the most capable techs I have ever seen.

I got a phone call about a survey. which I was anxious to complete so I could give him a good rating, but I think I pushed the wrong button and the recording said thank you for submitting the survey.

I am afraid it might be an erroneous response so I need help in getting this corrected. I can't resend the survey because it says it was already answered.

Please let me know if you can correct this.

9
Cable Support / HD network channels not working
« on: August 18, 2013, 09:18:04 AM »
ABC, CBS, NBC, PBS, and FOX on my DVR's have not been working since yesterday. FOX was bad yesterday but seems to be working now.

A puzzling fact is that they are all working when viewed directly on both of my TV's.

This happens on both my Motorola and Pace DVR's.

Then I thought to check my splitters. I have a 4 way splitter on both DVR's. I tried two different 2 way splitters on the Motorola DVR and still the same problem.

Then I went direct from the cable input, with no splitter, and now they all work on my Motorola DVR. I didn't check the Pace DVR but it should be the same.

Are you operating on reduced power for some reason, or could it be the outside splitter?

10
Cable Support / Closed captioning not working on Channel 885
« on: November 26, 2012, 10:20:21 PM »
It works on all the other STZ channels, and also works with the DVR CC (which is too cumbersome to use since any option that requires you to turn off the DVR to select the option, which can't be done if you are reording anything, is not a very good option) but doesn't work at all for 885.

Definitely not my fault so please do not reset box or send a tech.

11
Phone Support / Re: Phone details for international calls
« on: July 08, 2012, 09:09:54 AM »
I started Mediacom phone service last month, and the following entry shows on my statement.

06/22 International Calls for 850-939-8242 .............................................................. 4.03
Subtotal ... 4.03

I clicked on "View Mediacom Phone Service Details" above my account summary, and got the following:

International Calls: Line Date Time Number Called    Destination    Duration    Rate/min    Charge    Tax    Total

No detail records are available for this category.

I am not questioning the entry, but always like to see a listing of calls made.

Is there a way to get a list of the calls made for each statement period?

12
Billing Support / Change to billing date
« on: May 29, 2012, 08:04:21 AM »
Is it possible to change my billing date?

If so, I would like it changed to the 30th of the month.

Thanks for your help

13
I got my new credit card today so went to the site to update the new expiration date.

It took me 20 minutes of searching for the page to update and finally stumbled on it when I clicked on the make a payment page. There should be a direct link to updating information.

When I entered the new expiration date and clicked on "update my information", I got the following notice:

Recurring Credit Card information has been submitted successfully for account 8383xxxxxxxxxxxx.

IMPORTANT NOTICE: Thank you for enrolling in our recurring payment plan. Your first payment will take approximately 6 to 8 weeks to process. No payment is applied to your account during the enrollment process. To pay your account balance now, select "One Time Payment" transaction. We recommend you continue to pay your account via the "One Time Payment" transaction until your statements are automatically deducted from your account.

So they updated the information, but then said thank you for enrolling and to make a payment.

Someone needs to change the wording so it isn't so confusing.

14
Billing Support / Billing charge
« on: May 08, 2012, 08:35:39 AM »
I got my monthly statement and there is the following charge on there. Can you explain this please.

04/16 Electronic Change Charge .............................................................................. 2.00

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Billing Support / EcoBilling/BillPay question
« on: January 30, 2012, 02:24:46 PM »
From your website:
Quote
What's the difference between EcoBilling and BillPay?
EcoBilling customers make a recurring monthly EFT payment from a savings or checking account.

BillPay customers make a recurring payment using a credit or debit card or customers can make a single payment with BillPay using their bank account, credit or debit card.
Is there any servie charge for BillPay using a credit card?

Also, I  changed from EcoBilling to BillPay, and on 8Jan12 made a one-time payment for the full amount of my bill, but it still shows that amount is due. Has the account been updated to show there is nothing due on the current bill?

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Internet Support / Internet going on and off in Navarre
« on: January 11, 2012, 07:25:03 PM »
My internet modem is cycling on and off frequently, like every minute or so. I have unplugged the modem and done a restart.

I saw two bucket trucks working on the boxes on the poles in my neighborhood earlier today. Is there something out?

My cable works fine.


17
Cable Support / Free SHO and TMC preview
« on: January 06, 2012, 08:14:16 AM »
I have been getting messages about a free preview of SHO and TMC, channels 890 and 892, on Jan 6-8, for a month, and was looking forward to it.

Checked it out this morning and someone must have forgotten to push the switch because it is still says Subscription Service.

18
Cable Support / Closed captioning not working
« on: December 23, 2011, 10:59:17 PM »
Closed captioning is not working on the following channels. There may be more but these are the ones I am watching.

Neither my TV CC, or the CC through the DVR, works on these channels, so it isn't me, or my TV, or my DVR, because the CC works on all of the other channels. So I shouldn't need a box reset or someone coming out to check it.

753, 755, 783, 790, 791, 891, 893, 894, 895

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Cable Support / DVR problem with local HD channels when using splitter
« on: November 20, 2011, 11:00:12 AM »
The tech came out on November 2nd and set up my DVR and installed a 4 way splitter. He also did a lot of wiring and connector updates outside at the box. This TV is located in the back of the house so has a longer cable run but not sure if this could affect the signal this much.

Everything worked fine until November 17th when the local HD channels (803, 805, 808, 810 and 811) were badly garbled. I thought it might be the splitter so I hooked up the DVR directly to the cable input, and they all worked.

This is for the new Pace DVR, not the Motorola DVR on my other TV, which also uses a 4 way splitter but doesn't have this problem.

I bought a new splitter but that has not solved the problem so I am back to the direct input but really need at least a 3 way splitter so my TV and one VCR will function.

I guess I will need a service call scheduled, unless you can come up with another solution. Did something happen to the local channel assignments around the 17th which could have caused this?

Also, can you please furnish the identification numbers for both the Motorola and Pace DVR's so I can refer to them directly in any future emails.

20
Cable Support / History channel and DVR question
« on: October 21, 2011, 04:15:49 PM »
History channel went digital, so I rescanned my digital TV and found it on Channel 91.68 early this morning, but later on it turned into the 700 Club channel and now it's ABC Family. Can you tell me what the digital channel number is for my TV, because I can't find the History channel again.

I'm confused a little because my TV channel numbers don't agree with anything you publish, but since it's coming in on your cable, you must be regulating the frequency so can you furnish a list of digital channel numbers for my TV?

I'm getting another digital TV so I need another DVR in addition to the one I already have for my present TV.

Can I go to the Midway office and pick up a DVR and have it loaded to my account?

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