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Messages - MediacomTommyF

Pages: [1] 2 3 ... 238
1
Internet Support / Re: High downstream power
« on: September 24, 2016, 02:28:09 PM »
There is maintenance being conducted in the area over the weekend. Once we verify maintenance has been completed we will check back with you. -Tommy

2
Internet Support / Re: Constant T3 T4 timeouts with different modems
« on: September 24, 2016, 02:09:27 PM »
Hello sabing, upon closer inspection of your modem's signal history I have found some upstream noise issues. Please make sure that any splitters connected to the coax cable from the outlet to the modem are bypassed. If you do not have any splitters or they are bypassed and there is still an issue, it would be best to have a technician stop by and check everything out. -Tommy

3
Internet Support / Re: XBOX One strict nat
« on: September 24, 2016, 01:43:07 PM »
You're welcome! I have listed below the ports that are forwarded. Clear Access will only allow us to port forward to a specific IP address and not all devices connected, so if you have other gaming consoles PM us their manually set IP address and we will get them added. -Tommy

Port 88 (UDP)
Port 3074 (UDP and TCP)
Port 53 (UDP and TCP)
Port 80 (TCP)
Port 500 (UDP)
Port 3544 (UDP)
Port 4500 (UDP)

4
Internet Support / Re: Internet drops out
« on: September 24, 2016, 01:39:16 PM »
Hi sethgsx! We definitly want to assist you with getting this speed issue resolved. Please send me a personal message with your account number or phone number, and I will take a look at the signals at your modem. -Tommy

5
Internet Support / Re: XBOX One strict nat
« on: September 24, 2016, 01:11:38 PM »
I have replied to your PM.  :D -Tommy

6
Internet Support / Re: XBOX One strict nat
« on: September 24, 2016, 12:45:45 PM »
PM sent - I think new here and saw nothing in sent messages

Thank you! I have replied to your PM requesting additional information. :) -Tommy

7
Internet Support / Re: Slow speeds
« on: September 24, 2016, 12:08:29 PM »
Hello letsjoe! I am sorry to hear of the Internet issues you have been experiencing. I am showing that there has been some signal issues at your modem over the past week that could be causing this issue. This could be caused by a loose coax cable or a failing splitter. Please make sure all connections to the modem and outlet are secure. If there is a splitter, please bypass it and let us know. If not, I would recommend keeping the appointment you have scheduled for a technician to stop by a check everything out. -Tommy

8
Internet Support / Re: XBOX One strict nat
« on: September 24, 2016, 11:42:00 AM »
Hi jwgorter! Yes, please send me a personal message with the IP address that you have manually assigned under your Xbox One's network settings. -Tommy

9
Internet Support / Re: XBOX One strict nat
« on: September 24, 2016, 11:24:31 AM »
Hi jpritchett23! First you will want to manually set your Xbox One's IP address. Have you already done this? If so, please send me a personal message with the IP address that you set for your Xbox One and I will make sure all the port forwarding is setup correctly. If not, we would be more than happy to assist you with setting up a manual IP address. -Tommy

10
Cable Support / Re: RNG200N DVR Guide Data
« on: September 24, 2016, 08:26:06 AM »
I am not aware of any updates, but I would be more than happy to have a technician stop by and swap out your DVR. If you would like to give that a try, please let us know what days someone over the age of 18 will be available. -Tommy

11
General Support / Re: No Service
« on: September 24, 2016, 07:57:59 AM »
I am happy to hear it! Please let us know if we can assist you with anything else. :) -Tommy

12
Billing Support / Re: "Free with subscription" -- On Demand
« on: September 22, 2016, 02:18:04 PM »
Exactly! If you do not subscribe to a channel you will not be able to view their OnDemand content. Only movie rentals or special events will allow you to rent them for a charge. They will let you know prior to ordering the cost and you will have to confirm the purchase by the remote control. -Tommy

13
Internet Support / Re: Need a new modem! Mediacom please respond
« on: September 22, 2016, 02:10:08 PM »
Hi Thorhalli, I apologize for the delay of our reply. I am showing that MediacomSean is already helping you with this in another thread. Please let us know if we can assist you with anything else. -Tommy

14
Internet Support / Re: Any upgrade deals for current subscribers
« on: September 22, 2016, 01:14:59 PM »
We usually follow-up the following day. That way we can give some time for any possible issue to arise. -Tommy

15
Internet Support / Re: Speeds vary 12Mbps - 94Mbps minute to minute - 50208
« on: September 22, 2016, 01:02:33 PM »
I would like to have a technician stop by and check everything out. What days would someone over the age of 18 be available? -Tommy

16
Internet Support / Re: Internet Upgrade Problem
« on: September 22, 2016, 12:48:21 PM »
You're welcome! Please let us know if we can assist you with anything else. -Tommy

17
Internet Support / Re: Internet problems for the last few days
« on: September 22, 2016, 12:40:40 PM »
I will send you a personal message with information regarding your appointment. -Tommy

18
Internet Support / Re: Frequent outages in Carbondale, IL
« on: September 22, 2016, 12:25:10 PM »
Hi jb747, I am sorry to hear of the interruptions you have been experiencing with our Internet service. I am showing signal issues at your modem that could be due to lose connection or a failing splitter. If there is a splitter, please bypass it by connecting the coax cable from the outlet to the modem. Let us know and we will check the signals at your modem. If not, we will need to schedule an appointment to have a technician out to your home to look into this further. -Tommy

19
Internet Support / Re: Intermittent Service
« on: September 22, 2016, 12:09:45 PM »
Hello kamevil, I am sorry to hear of the intermittent Internet issues you have been experiencing, and we would love to assist you with getting this resolved. This could be caused by a loose or corroded cable connection or possibly a failing splitter. If there is a splitter between the modem and the wall, please try bypassing that for a little while. Replacing it would be about a $3 fix or one can be picked up at your nearest Mediacom office at no extra charge. If that doesn't help, I would need to have a tech stop by to check everything out at the house. -Tommy

20
Internet Support / Re: Slow Internet with Intermittent loss of connections
« on: September 22, 2016, 11:59:49 AM »
Hi jbsc10, I apologize for the delay of our reply and the speed issues  you have been experiencing with our Internet service. Unfortunately the account number that we have for you on file is incorrect. Please send an active moderator a personal message with the account number or phone number associated with the account, and we will look into this further. -Tommy

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