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Messages - MediacomTommyF

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Internet Support / Re: Daily Modem/Router Reset
« on: October 23, 2016, 07:33:13 AM »
Good morning jschafer75, I am showing that your appointment has been completed. How has your service been since the appointment?  –Tommy

Internet Support / Re: internet out since hurricane
« on: October 23, 2016, 07:31:45 AM »
Good morning highdroponic, I am showing that your appointment has been put into a held status for reschedule. Are you no longer experiencing issues with your service or do we need to reschedule? -Tommy

Good morning Whiznot, I am showing that the field audit has been completed. How has your service been this morning? -Tommy

Hello ChuckF, I am sorry to hear that the TV Guide information for NatGeo HD on all of your TiVos have been TBA for so long. Have you tried connecting to TiVo on the master TiVos? -Tommy

Connect To TiVo: Press the TiVo button on your remote>Settings & Messages>Settings>Network>Connect to TiVo Service Now

General Support / Re: Slow Internet Speeds
« on: October 22, 2016, 01:54:22 PM »
I would like to schedule a follow-up appointment and escalate this to area management. What days would someone over the age of 18 be available to meet with a technician? -Tommy

Internet Support / Re: Slow speeds in 46310
« on: October 22, 2016, 12:54:57 PM »
Hello batwings21! We definitely need to figure out what is causing the speed issues you have been experiencing. Currently your modem is reporting online and signals look healthy. Please run a speed test at ( and reply with the results. Are you directly connected to the modem or are you using a router, switch, or hub? -Tommy

Internet Support / Re: Need assistance with repair and billing
« on: October 22, 2016, 12:28:28 PM »
Thank you for your reply! I have researched the other modem that was returned on 10/20/16. I am showing it is an RCA dcm 476, which is also a Docsis 3.0 and can handle speeds up to Ultra Plus. This modem would also give you the full capability of your subscribed speeds. We have multiple make/models of modems in circulation that have different sizes, but currently the tc8715 is the most common. We are unable to guarantee a particular make/model in stock, but you can check at your local office to see what they have in stock. I would recommend bringing your current modem with you to trade out if they have what you are looking for. -Tommy

Billing Support / Re: Bill increased
« on: October 22, 2016, 10:33:21 AM »
Hello mcs0508! I am showing that you are in a two year promotional rate and in the 2nd year of the promotion there is an increase, which is where this is coming from. However, you are not paying standard rate at this time, and you can check for other packages and promotions next year once this has expired. -Tommy

Thank you for your information! This may have been a call from our retention department, but there are no notes on your account stating that someone called. -Tommy

Internet Support / Re: turn off router settings from mediacom modem?
« on: October 22, 2016, 09:57:56 AM »
Hello Anthony, I have checked the wireless gateway and verified it is baselined, so it should be acting like a modem. What is making you think that is was turned back on? -Tommy

Internet Support / Re: Modem swap
« on: October 22, 2016, 09:50:40 AM »
You're welcome! -Tommy

You're welcome! I have made sure the password is correct, please try again. -Tommy

Internet Support / Re: Only 1 upstream channel
« on: October 22, 2016, 09:36:09 AM »
You're welcome! We will keep you posted. :) -Tommy

I apologize that this was not resolved at the time of your appointment yesterday. I have escalated this back to field management letting them know the issue has not been resolved and the drop has not been buried. As soon as we have an update we will let you know here. -Tommy

Cable Support / Re: Very Frustrated new customer
« on: October 22, 2016, 08:54:26 AM »
That is fantastic to hear! You're welcome! Please let us know if we can assist you with anything else. -Tommy

Cable Support / Re: New HD DVR activation
« on: October 22, 2016, 08:51:24 AM »
Hi martian9r! I am showing notes on your account from yesterday that our technical support was able to assist you with DVRs. If you are still experiencing issues, please let us know. -Tommy

iasysadm, what happens when you go to your profile and click "Show Posts"? -Tommy

Cable Support / Re: Remote
« on: October 21, 2016, 02:16:53 PM »
Hi Clyde Palmer, and welcome to the forum! I would recommend first making sure the remote is correctly programmed and new batteries. For information on programming the remote, please follow this link ( If you are still having issues we would want to replace the remote either by mail or at your nearest Mediacom office. -Tommy

I have made an adjustment to your billing. If you change your mind, please let us know and we will schedule a technician to stop by and check everything out. -Tommy

Internet Support / Re: INTERNET UNUSABLE >:-(
« on: October 21, 2016, 01:59:03 PM »
I will send you a personal message with more information concerning your appointment. -Tommy

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