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Messages - MediacomTommyF

Pages: [1] 2 3 ... 234
1
Internet Support / Re: S0a00
« on: August 27, 2016, 02:21:16 PM »
Hi Gwumpy! I am sorry to hear about the issue that you are experiencing with the cable box. I have sent a signal to the cable box that will cause it to power off. Wait a few minutes and power it back on. After that it can take up to 30 minutes for all features to restore. If that doesn't work we will need to have a technician stop by and check everything out. -Tommy

2
Internet Support / Re: Internet Keeps Dropping
« on: August 27, 2016, 02:15:29 PM »
Hi mdlewis! I apologize for the delay of our response. This could be caused by a loose or corroded cable connection or possibly a bad splitter. If there is a splitter between the modem and the wall, I would try bypassing that for a little while. Replacing it would be about a $3 fix or one can be picked up at your nearest Mediacom office at no extra charge. If that doesn't help, I would like to schedule for a technician to stop by and check everything out at your home. -Tommy

3
Hi SaraD! I am happy to hear of the improvement. However, since you are still experiencing issues we will keep the appointment scheduled. -Tommy

4
Internet Support / Re: Internet out area wide again - 64024
« on: August 27, 2016, 02:08:51 PM »
Hello mattkc, I apologize for the downtime. I am can confirm there was an outage on 08/26/16 and I have made adjustments to your account. You will see the adjustment on your next statement. Currently your modem is reporting online and signals are healthy. If you experience any further issues, please let us know. -Tommy

5
Internet Support / Re: Firmware for Arris SB6183
« on: August 27, 2016, 02:01:39 PM »
You're welcome! I have listed below all of the SB modems that we have firmware for. -Tommy

SB6120
SB6121
SB6141
SB5100
SB6141
SBG6580

6
Internet Support / Re: Firmware for Arris SB6183
« on: August 27, 2016, 01:56:24 PM »
Hello stogs, I apologize for the delay of our response, I wanted verify with Tier 2 before replying. Unfortunately we do not carry firmware for the Arris SB6183. -Tommy

7
Internet Support / Re: Internet Keeps Dropping 52655
« on: August 27, 2016, 01:42:14 PM »
Thank you for the update! Currently the signals at your modem look healthy. Please let us know if you experience any further issues. -Tommy

8
Internet Support / Re: Slow speed 61752
« on: August 27, 2016, 01:13:36 PM »
Upgrades would be the addition of 8 downstream channels. -Tommy

9
Internet Support / Re: Intermittent internet issues (Cortland, IL)
« on: August 27, 2016, 12:47:00 PM »
Hello mattw, I am not showing any reported area issues in the last 24 hours and the signals at your modem look great. If continues I would recommend trying one of our test modems. -Tommy

10
Internet Support / Re: Internet down in 65202 (Columbia, MO)
« on: August 27, 2016, 12:36:48 PM »
Hello ethan5513, and welcome to the forum! I am sorry to hear that you are still out of service. I am not showing any area outages for Columbia, MO. Please send me a personal message with your account number or phone number, and I will look into this further.

11
Internet Support / Re: Outage 47948
« on: August 27, 2016, 12:34:44 PM »
No problem, lets get a technician out there to look into this. What days would someone over the age of 18 be available to meet with the technician? -Tommy

12
Hello Jmfreeman, and welcome to the forum! I apologize for any frustration this has caused you and we will work with you to make sure everything is working. Please send me or if I am offline an active moderator a personal message with your account number or phone number, and we will investigate this further. -Tommy

13
Internet Support / Re: My internet needs to be fixed.
« on: August 27, 2016, 12:01:32 PM »
Hi Kane1234! I apologize for any frustration this has caused your, and we are happy to help you resolve this Internet issue you have been experiencing. Currently your modem is reporting online and signals look healthy. However, I am seeing some upstream signal issues over the last week, which cause the T3 errors. Thankfully I am showing that you already have an appointment scheduled to have a technician stop by and look into this. We will check back with you after the appointment to ensure this is resolved. -Tommy

14
Internet Support / Re: internet down but modem online
« on: August 27, 2016, 11:46:38 AM »
Hi Radict! Please keep us posted on how the new modem is working out for you, and if there are any issues we will be happy to check the signals for you. -Tommy

15
Internet Support / Re: T3/T4 timeouts
« on: August 27, 2016, 11:21:08 AM »
Hello jblakedo, and welcome to the Mediacom forum! We are more than happy to assist you with resolving the Internet issues you have been experiencing. Usually T3/T4 errors are caused by an upstream signal issues. Currently your modem is reporting that all signals are in range, but over the last 7 days I am seeing upstream signal issues. Since there is not a splitter connected, I would like to have a technician stop by and check everything out. What days would someone over the age of 18 be available? -Tommy

16
Internet Support / Re: ARRIS SBG6700 Blue Light Download
« on: August 27, 2016, 10:37:09 AM »
Hello nitin.mahajan01, I am not seeing a notification for the personal message that you sent MediacomRoyal. Please send a personal message to an active moderator the MAC address, and we will make sure everything is correct on your account. -Tommy

17
Internet Support / Re: Intermittent Latency Issues
« on: August 27, 2016, 10:29:57 AM »
Good morning twinsfanmatt, we have not received at this time. However, as soon as we do we will let you know here. -Tommy

18
Hello iasysadm, and welcome to the forum! I am sorry to hear of the issues that you have been experiencing with our Internet and home networking services, and we would love to assist you with getting this resolved. Currently your modem is reporting online and signals look healthy. Are you able to find the name of your wireless network when looking at the lists of wireless networks on your laptop? You can access your wireless settings by going to (http://homewifi.mediacomcable.com) and your username is your Mediacom email address and Passphrase is the MAC address off your modem (All lowercase). Since you do not know your Mediacom email address we would need to speak with you over the phone. You can either contact us 24/7 at 866-452-4747 or we can have an agent contact you.

19
Hello itguy223! We are more than happy to help your with resolving the Internet issues you have been experiencing. Your modem is currently reporting online, but I am seeing an upstream signal issue. If there are any splitters connected to the coax cable that goes from the outlet to your modem, please bypass them. Have the coax cable go from the outlet directly to your modem. Let us know and we will check the signals again. If not, the appointment you have already scheduled would be necessary. -Tommy

20
Internet Support / Re: Connection dropping several times per day
« on: August 27, 2016, 09:49:36 AM »
Hello Jerstmerc! I am sorry to hear of the intermittent Internet service you are experiencing, and we would love to assist you with getting this fixed. I checked the signals at your modem and see some signal issues at your modem that will need to be addressed first. Once there are no signal issues at your modem we can look into any possible area issues. This can be caused by a loose or corroded cable connection or possibly a bad splitter. If there is a splitter between the modem and the wall, I would try bypassing that for a little while. Replacing it would be about a $3 fix or one can be picked up at your nearest Mediacom office at no extra charge. If that doesn't help, I would need to have a tech stop by to check everything out at the house. What days would you be available for a tech to come to your home? -Tommy

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