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Messages - MediacomTommyF

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1
Internet Support / Re: Slow customer support 32459
« on: July 24, 2016, 09:30:21 AM »
Good morning billybob, I am showing that maintenance has been completed in your area. How has your service been recently? 傍ommy

2
Cable Support / Re: TIVO installation
« on: July 24, 2016, 07:41:08 AM »
Good morning JWR, I am showing that your appointment has been completed. How has your service been since the appointment?  傍ommy

3
Internet Support / Re: Internet out lately
« on: July 24, 2016, 07:39:30 AM »
Good morning bumdass, I am showing that your appointment has been completed. How has your service been since the appointment?  傍ommy

4
Good morning frozn00, I am showing that your appointment has been cancelled. Are you no longer experiencing issues with your service or do we need to reschedule? -Tonmy

5
Internet Support / Re: I guess a FCC complaint needs to be filed.
« on: July 23, 2016, 07:56:13 AM »
Good morning blackrockmx, I am showing that your appointment has been completed. How has your service been since the appointment?  傍ommy

6
Cable Support / Re: Problem with my Cable Box
« on: July 23, 2016, 07:55:01 AM »
Good morning FDL357357, I am showing that your appointment has been completed. How has your service been since the appointment?  傍ommy

7
Internet Support / Re: Frequent Modem Reset Required
« on: July 23, 2016, 07:53:48 AM »
You're welcome! Please let us know if we can assist you with anything else. -Tommy

8
Internet Support / Re: Whats going on?
« on: July 22, 2016, 07:29:36 AM »
That is fantastic to hear! I have cancelled the appointment per your request, and if we can help you with anything else, please let us know. :) -Tommy

9
Cable Support / Re: Lifetime audio problem
« on: July 22, 2016, 07:08:12 AM »
I understand how frustrating this is for you and I assure you we will work with you until this is resolved. -Tommy

10
Cable Support / Re: cable box keeps restarting
« on: July 22, 2016, 07:02:56 AM »
Hello joeandgina42007, I am sorry to hear that the tdc779x is restarting frequently. I have sent a refresh signal to the cable box, please make sure all connections are secure at the cable box and the wall. If the cable box keeps resetting we will need to have a technician stop by and check everything out. -Tommy

11
Cable Support / Re: Sound, Video Out of Sync Again in Des Moines
« on: July 21, 2016, 07:47:06 AM »
You're welcome! Please keep us posted. -Tommy

12
Billing Support / Re: Bill Increased This Month
« on: July 21, 2016, 07:45:09 AM »
Hello agj101! I am showing that you are in a three year promotional rate. Each year there is an increase, but you will still receive a discounted rate until the promotion has expired, which is why you noticed the additional $10 a month. The promotional rate will end on 07/16/17 and services will then go to standard rates at that time. Once the promotional rate has expired we can see if there are any other packages or promotions that you are eligible for. -Tommy

13
Billing Support / Re: Trasnfering accounts and my bill
« on: July 21, 2016, 07:28:03 AM »
Good morning belizz! I have reviewed your accounts and I can confirm that your transfer is going as it should. Service has been installed at your new address and a disconnection has been submitted for your previous address. At the previous address service has not been physically disconnected yet, but the work order has a stop billing date, which means that once the disconnection order is completed the billing will be updated with the stop billing date and it will backdate any charges. Then any charges or credits will be transferred to your new account. -Tommy

14
Billing Support / Re: Charged and should not have been
« on: July 21, 2016, 07:16:41 AM »
Hello mom2maddie, I apologize for the delay. However, I am happy to here that everything is now working. If you experience any further issue, please let us know. -Tommy

15
Billing Support / Re: Modem charge
« on: July 21, 2016, 07:14:27 AM »
Thank you for the additional information. I have submitted a ticket to have the stock checked at your local office for the modem. Once the ticket is completed we reply with an update. -Tommy

16
General Support / Re: New development subdivision and no Mediacom
« on: July 21, 2016, 06:51:22 AM »
Hello jmoore5882, and welcome to the forum! Please send a personal message with your address to an active moderator and we will look into this further. -Tommy

17
General Support / Re: Transferring service to roommate
« on: July 21, 2016, 06:24:45 AM »
Good morning rahhawk! I am showing that MediacomDanny was able to get this taken care of for you. How has your service been? -Tommy

18
Internet Support / Re: Constant Service Interruptions
« on: July 20, 2016, 01:43:56 PM »
Thank you for the update! If you experience any further issues, please let us know. -Tommy

19
Internet Support / Re: Internet speed 43526
« on: July 20, 2016, 01:39:24 PM »
Hi odiethegrody! I am sorry to hear that you have been experiencing slow speeds recently. I am showing that there was overnight maintenance last night and today your modem is reporting online with healthy signals. What speeds are you getting when you run a speed test at (speedtest.mediacomtoday.com)? -Tommy

20
Internet Support / Re: Internet periodically dropping
« on: July 20, 2016, 01:33:26 PM »
Sounds good, please let us know if we can assist you with anything else. -Tommy

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