« on: August 23, 2016, 11:33:00 AM »
Hello Jackie, sorry for the trouble! I've already responded to your thread on TiVo and we can continue working on that issue there. We should be able to get your email password reset and update to whatever you'd like it to be but, unfortunately, I am unable to pull up what it had been previously. If you'd like, the password can be update on your side by logging in here: http://ihelp.mediacombb.net/. This is your email control panel and will allow you to make a number of changes, including a password change.